Overview 

Wayfinding Music (ABN: 74 148 571 059) is committed to protecting the privacy of our students, families and website visitors. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). 

By using our website or enrolling in our programs, you consent to the practices described in this policy. 

What Information We Collect 

We may collect the following personal information: 

• Parent/guardian names, email addresses and phone numbers 
• Child’s name, age, and instrument interests.  
• Medical conditions, allergies and additional needs relevant to participation 
• Emergency contact details 
• Payment and billing information 
• Photos or videos of students (with explicit consent) 
• Website usage data via cookies and analytics tools

How We Collect Information 

We collect personal information through: 

• Enrolment and registration forms (online and in-person) 
• Email, phone and direct communication 
• Our website at wayfindingmusic.com.au 
• Our booking and payment systems : HighLevel and Stripe. 
• Social media platforms where you interact with us: Facebook and Instagram.

How We Use Your Information 

We use personal information to: 

• Manage enrolments, bookings and payments 
• Communicate about sessions, programs and updates 
• Ensure the safety and wellbeing of students in our care 
• Respond to enquiries and provide customer support 
• Improve our programs and services 
• Meet our legal and regulatory obligations 
• Send occasional marketing communications (you may opt out at any time) 

Photography and Marketing 

Wayfinding Music may photograph or film students for use on our website and social media channels. We will only do so with explicit written consent from a parent or guardian. You may withdraw photo consent at any time by contacting us directly. 

We do not sell or share student images with third parties for commercial purposes. 

Sharing Your Information 

We do not sell, rent or trade personal information. We may share information with: 

• Third-party service providers who assist us in operating our business (e.g. booking systems,payment processors, email platforms) — these providers are required to handle information in accordance with Australian privacy laws 
• Government authorities or emergency services where required by law or where a child’s safetyis at risk 

All third-party providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes. 

Data Storage and Security 

Your personal information is stored securely using reputable third-party platforms. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. 

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted. 

Cookies and Website Analytics 

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify individuals. You can disable cookies through your browser settings, though this may affect website functionality. 

Your Rights 

You have the right to: 

• Access the personal information we hold about you 
• Request correction of inaccurate or outdated information 
• Withdraw consent for marketing communications at any time 
• Withdraw consent for photography at any time 
• Request deletion of your information, subject to our legal obligations 

To exercise any of these rights, please contact us using the details below. 

Complaints 

If you believe we have not handled your personal information appropriately, please contact us in the first instance. We will respond within 30 days. 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. 

Contact Us 

For any privacy-related questions or requests, please contact: 

Monty Taylor — Director, Wayfinding Music info@wayfindingmusic.com.au 

0434 874 881 wayfindingmusic.com.au 

Policy Updates 

We may update this policy from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.